Privacy Policy

Effective Date: 04/02/2025

1. Introduction

Welcome to The Vigiles Group, LLC ("Company", "we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, use our services, or interact with us in other ways.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect personal and non-personal information from you when you:

Visit our website (www.thevigilesgroup.com)
Contact us by email, phone, or web form
Sign up for training or consulting services
Request quotes, background checks, or security assessments
Apply for a job or contract with us

The types of data we may collect include:

Personal Information: Name, email address, phone number, address, company name, job title, etc.
Service Data: Details of services requested or provided, such as training enrollment, security site plans, or investigative service requests.
Payment Information: If applicable, billing address and payment method (processed securely via third-party providers).
Technical Data: IP address, browser type, referral URLs, pages visited, and time/date stamps.

3. How We Use Your Information

We use your information to:

Deliver and manage our services, including security, training, EMS, fire protection, and compliance solutions
Respond to your inquiries or service requests
Improve our website, offerings, and customer service
Send you updates, newsletters, or marketing materials (only with your consent)
Process payments or invoices
Comply with legal, regulatory, and licensing requirements

4. Sharing Your Information

We do not sell your personal data. We may share your data with:

Licensed subcontractors or vetted partners when required to fulfill services (e.g., CPR instructors, PI subcontractors)
Service providers (e.g., web hosting, email, payment processors)
Governmental or regulatory bodies where legally required (e.g., for background checks, licensing audits)
Emergency services or law enforcement, when necessary for safety or compliance

All partners and service providers are required to maintain confidentiality and data security.

5. Data Storage and Security

We store your data using secure cloud platforms and encrypted internal systems. Sensitive data (e.g., background checks, investigations) is only accessible to authorized personnel. We retain personal data only as long as necessary to fulfill the purposes outlined above or comply with applicable law.

6. Your Privacy Rights

You have the right to:

Request access to the personal data we hold about you
Request corrections or updates to your information
Withdraw consent for future communications
Request deletion of your data (unless legally required for documentation or recordkeeping)

To exercise these rights, contact us at info@thevigilesgroup.com.

7. Cookies and Tracking

Our website uses cookies and similar technologies for performance analytics and user experience. You can control or disable cookies through your browser settings.

8. Third-Party Links

Our site may contain links to external websites (e.g., for training certification or licensing info). We are not responsible for the privacy practices or content of these third-party sites.

9. Data of Children

Our website is not intended for children under 13 years of age, and we do not knowingly collect information from minors without appropriate parental or legal guardian consent.

10. Updates to This Policy

We may update this policy from time to time. The updated version will be posted on our website with a new effective date.

11. Contact Us

For any questions or concerns about this Privacy Policy or how we handle your information, contact:

The Vigiles Group, LLC
801 Travis Street

Suite 2101 PMB 1572
Houston, TX 77002
Email: info@thevigilesgroup.com
Phone: (888) 212-3570